Water Meter Leak Emergency Guide

A leak around your water meter can waste large amounts of water and may indicate a problem with the meter, its fittings, or the underground supply pipe. This guide explains what to do if you discover a water meter leak.

Step 1: Locate the Source

Check whether the water is coming from the meter itself, the pipework connected to it, or the surrounding ground. Look for pooling water, damp soil, or a constant drip.

Step 2: Protect the Area

If water is entering your property or collecting near walls or pathways, use towels or a FloodFort™ Water-Activated Flood Bag to help divert or contain the water where possible.

Step 3: Check Your Stopcock

If the leak is affecting your home's internal plumbing, turn off your main stopcock to reduce the flow of water until the problem can be assessed.

Step 4: Contact Your Water Supplier

Many water meters are owned and maintained by your local water company. Report the leak as soon as possible so they can determine who is responsible for the repair.

Step 5: Monitor the Situation

Keep an eye on the leak until help arrives. If the leak worsens or begins to threaten your property, take additional steps to protect nearby areas from water damage.

Who Is Responsible?

Responsibility depends on where the leak is located:

• The water company is usually responsible for the water meter itself.

• Homeowners are often responsible for the supply pipe running from the property boundary to the house.

• Your water supplier can advise who is responsible after inspecting the leak.

Prevention Tips

• Check your meter occasionally for signs of leaks.

• Keep the area around the meter accessible.

• Know where your main stopcock is located.

• Act quickly if you notice unexpected damp patches or unexplained increases in your water bill.

Prompt action can reduce water waste, prevent property damage, and ensure the correct repairs are carried out as quickly as possible.