Leaking Water Softener Emergency Guide

Stay Calm. Protect Your Home.

A leaking water softener can cause water to spread across floors and damage nearby cupboards, flooring and belongings.

This guide explains how to make the situation safe, reduce water damage and know when to call a qualified plumber.

Step-by-Step Guide

Step 1 – Turn Off the Water Supply

If it is safe to do so, turn off the water supply to the water softener. If you are unsure, turn off your property's main stop valve.

Step 2 – Contain the Water

Place towels, buckets or FloodFort flood bags around the leak to help prevent water spreading across the floor.

Protect nearby cupboards and belongings where possible.

Step 3 – Check for the Source of the Leak

Look for water leaking from hoses, pipe connections, valves or the water softener unit itself.

Do not dismantle the appliance.

Step 4 – Reduce Further Damage

Dry any standing water as quickly as possible and move nearby items to a safe, dry area.

Check surrounding cupboards and flooring for signs of hidden water damage.

Step 5 – Contact a Qualified Plumber

Arrange for a qualified plumber or water softener engineer to inspect and repair the leak before using the system again.

FloodFort Tip

Keep your FloodFort Kit somewhere easy to access so you can respond quickly to unexpected water emergencies.

Using FloodFort flood bags early can help minimise water damage while you wait for repairs.

Need More Help?

If water has reached electrical sockets or appliances, switch off the electricity at the consumer unit if it is safe to do so.

If you cannot stop the leak, contact an emergency plumber as soon as possible.